Delivery & Returns

Delivery

Standard delivery charge is £12 using Parcelforce 48 Hour Express. Please be aware that all of our items are handmade so may require 1-2 weeks to create.

Returns and refunds

We hope that you are happy with your purchase, however if for any reason you are not, please note the following terms for contact & returns.

All goods sold are covered by Consumer Protection (Distance Selling) Regulations (2000) which allow for a seven day “cooling off” during which you may cancel your order (n writing) by sending us a letter or email. Having notified us that you wish to cancel your order, goods must be returned to us at your expense, within 7 working days after the date of receiving the goods for a full refund or exchange to be made within 3 days provided that:-

1) The goods are received in the same condition they were sold, including all original packaging and material

2) The goods are stock items (Excluding bespoke & handmade items)

3) Delivery and collection expenses are at your expense & are not refundable

4 ) A valid proof of purchase or receipt is provided.

Any damaged goods must be reported within 24 hours of receiving the items, we cannot accept responsibility for damage reported after this period.  Any damages goods will be exchanged or refunded within the first 10 days of purchase.

Return address

Hill House Barnes Lane
Wellingore, Lincoln,
LN5 0JB United Kingdom

We will consider the overall condition of the product returned prior to making a refund.

Where applicable the original relevant product packaging should be presented as well as the item being in a re-saleable condition.

We regret that we are unable to accept returns for reasons unless defective in quality, description or performance.